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1) How it works: (Click to view)

- Receive points on almost every item purchased (Must be registered and logged in to get points)
- Use your points to purchase items on future purchases (Points cannot be used for shipping charges)

2) FAQ's: (Click to view)

a) How do I signup?

Answer:
Every registered account holder receives points. Simpy create an account prior to checking out or during the checkout process be sure to select "Create an account..."

b) When will I receive my points?

Answer:
Points are normally issued within a few minutes after your order has been verified for inventory and shipment

c) Do I receive points when I purchase product(s) in store?

Answer:
Online orders, including in-store pickup, do not receive credit towards the in-store rewards program and in-store purchases do not receive points for online rewards as they are two separate programs

d) How do I redeem my points?

Answer:
To redeem your points:
1) Login to your account
2)
After adding the items you want, go to your shopping cart.
3) Once in your shopping cart, select "Use Reward Points.." under the "What would you like.." section.
4) Apply the amount of points you would like and that is it. Your discount now appears in the totals.

Please note that points cannot be applied towards shipping charges

e) I no longer want to be part of the Rewards program, how can I be removed?

Answer:
We are sad to see you leave. Simply fill out the form at the bottom of this page, and we will remove your customer account. Please note that this will delete your customer history as well as your earned points. For all future orders you must checkout as a guest or register a new account.

3) View My Account: (Click to view)

If you'd like to view your account, go to www.fedeleschocolates.com/store and login to your account


Having trouble with your online account? Fill out form below to get assistance